Don’t Buy from Amazon Unless You Enjoy being Anally Raped
This is just a friendly consumer warning. You might want to shop anywhere else but Amazon. Their customer service is poor, and they do not stand behind their promises.
I ordered volumes 1 & 2 of a DVD series. They were being offered at the pre-release price of $24 each. Right next to the price was the guarantee that if the price dropped before the release date, they would charge me the lower price.
Finally the release date arrived, and they shipped the DVDs. Then I got an email. It said that Volume 2 had dropped in price:
You saved $4.00 with Amazon.com’s Pre-order Price Guarantee! The price of the item(s) decreased after you ordered them, and we gave you the lowest price.
$4.00 is your total savings under our Pre-order Price Guarantee.
Because we reduced the price of your pre-release title between shipment (when we charged you) and the release date, you will automatically receive a refund for $4.00.
I thought it was odd that only Volume 2 had a price change. I checked their site and saw that Volume 1 had also dropped in price, by $5! Not only did they not give me the promised price guarantee, but they cheated me out of the better of the two.
OK, I thought. It’s just a computer glitch. Something didn’t get processed right. I’ll email customer service, and they’ll fix it, right? Wrong. Here’s what they wrote back:
I have reviewed our previous correspondence with you, and I offer my sincere apologies for any misunderstanding regarding the Post-Order Price Guarantee policy.
I’ve confirmed that we now offer a greater discount than at the time you placed your order.
However please understand that as of September 01, 2008 we are no longer offering discounts if prices change on our website after you make a purchase.
Hence as you have placed this order after on September 14, 2008, we will not be able to apply this Post-Order Price Guarantee for this order.
It’s really funny that a bookstore would hire illiterates. I said nothing about a post-order price guarantee. I merely wanted the pre-order price guarantee that they promised.
I wrote back and explained the situation. Here’s the email I received this morning:
Thanks for writing to us about the recent price change on the item you purchased recently. I recognize you have a choice of retailers and appreciate that you prefer to order from us.
Oh great. Now they’re copying the airlines. That’s who you want to look to for a model of great customer service! One of the most reviled industries in terms of customer satisfaction!
Unfortunately, we do not have a post-order price guarantee.
Translation: “Unfortunately, we do not hire intelligent, literate, or competent people in customer service.”
I’ve reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I’ll make a one-time exception for you and issue a refund for the price difference in the amount of $5.00.
Please understand that I’m issuing this refund because of the exceptional circumstances, and I’m doing this for you against our standard policy.
What “exceptional circumstances”? That I caught them lying?
So even though I finally did get the price they promised me, it is clear that they don’t stand behind their promises or know a whit about customer service.
Over the years, I have spent literally thousands of dollars at Amazon. It looks like they don’t want that kind of business in the future. I’m posting this merely as a warning. I don’t care whether you shop there or not. I’m not trying to run them out of business. I just want you to know what kind of business they are and what you can expect.